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Comcast charging rental fee for the owned modem

New Poster

Comcast charging rental fee for the owned modem

I am getting charged $10 per month for the modem I own. When I contacted support via chat. The agent reported modem as comcast modem. When I pointed to the support website which shows modem as personal/owned modem, she transferred me to "supervisor" and "supervisor" abruptly disconnected chat session.

 

I know expecting curtosy, hospitality and professionalism from comcast is asking too much, how do I just get my problem resolved and get refund for the fees they have been charging me all these years?

 

Here is a screenshot from your website showing my modem

 

 

2018-03-23_13-09-44.jpg

Bronze Problem Solver

Re: Comcast charging rental fee for the owned modem

Your picture isn't visible due to a known forum software glitch, but having been through the "we own your modem" notice, as well, I believe you. What happens is that the modem ownership status "switch" needs to be flipped in two places by two different departments, which often doesn't happen.  It's a common problem, so hang tight.  One of the employees should be here soon to address the problem.

Admin1

Re: Comcast charging rental fee for the owned modem

Hi werthakkars -- I can help with that modem issue. Please send me a PM with your name, full service address, and either phone number or account number for authentication. I will open an Equipment Research ticket for your modem. We'll review the MAC address to verify if this modem is owned by us or owned by you. We'll correct the ownership status if the modem is verified to be owned by you.

 

Click my name (ComcastZach) and click Private Message Me.  


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New Poster

Re: Comcast charging rental fee for the owned modem

Sent you one on 3-25-2018

 

Let me know the next steps

 

 

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