Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,843,597

members

1,415

online

36,429

topics

Top

Comcast(Xfinity) Lines Down Crossing the Alley (Why the total Incompetence of this company?)

New Poster

Comcast(Xfinity) Lines Down Crossing the Alley (Why the total Incompetence of this company?)

Just curious if Comcast (Xfinity) employees really care about anything important? Ie... the safety of their customers or neighborhood children?

 

A neighbors comcast line has fallen down, so now is basically a trip wire f(neck height) or cars, kids, old folks.  The line crosses the alley and is super dangerous for many reasons.

Now that it's getting dark, I'm sure a truck will come and tear this line down, pulling the rest of the more important service lines with it.

 

For Reference I have already contected comcast (Xfinity) 2x without ANY RESULT!

Also, there is no direct way to contact comcast (emergency or anything) without having to go through the ridiculous joke that is their main call line...

Today is 4/3/18, I receieved a message hours after my first call saying they would be there on 4/11/18. 

Not being my line, by his point I would have just cut it down...

 

I spoke with the neighbors whose line this is, and they had a wholo lot to say about Comcast.  Main point being they are now Century Link Fiber subscribers with superb service, and no lag at night due to bottlenecking! They said this has happened before because the line is placed way to low. 

 

Just another example of the very poor service that Comcast (xifinty) provides.  But this time it shows the true poor and dangerous methods of their operation!

 

Cable Expert

Re: Comcast(Xfinity) Lines Down Crossing the Alley (Why the total Incompetence of this company?)

Call your local non-emergency police number and let them know a hazardous condition exists. I'll escalate this post, but support here is not real-time. 




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

New Poster

Re: Comcast(Xfinity) Lines Down Crossing the Alley (Why the total Incompetence of this company?)

Thanks for your help.  That's what I did next. 

 

 

Official Employee

Re: Comcast(Xfinity) Lines Down Crossing the Alley (Why the total Incompetence of this company?)

gsohnle -- Do have an address for this location? 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Forums Tips and Tricks:
Tagging Posts... See More
Discussion stats
  • 3 replies
  • 111 views
  • 0 kudos
  • 3 in conversation