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Comcast Tech Mistake

Posted by
Regular Visitor
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Message 1 of 3
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After spending an hour this morning on the phone with tech support reseting boxes and checking status I wondered down to the pole where my cable line comes into my house, and came across the fact that where there had formally been a TEE connecting my neighbors and my house to the sercive at the pole, there is now a strait through and a comcast tech tho came out to fix my neighbors cable just left my house disconected! Since this is the only medium I can find to send a picture to comcast directly figured I would post it here to vent my frustration...

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2 REPLIES
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Posted by
Cable Expert

Message 2 of 3
103 Views

I've asked a Comcast employee to help you. You should expect a reply in this thread. 

If you don't wish to wait for a reply: 1-800-COMCAST (1-800-266-2278) or 1-800-XFINITY (1-800-934-6489)




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I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
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I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
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I am not a Comcast employee.

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Mark it as a solution!solution Icon

Posted by
Official Employee

Message 3 of 3
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Hello @jetweb. I can assist with getting a technician out there to get this corrected. Please send me a private message and include your full name, service address, and account number so I can assist you. 




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I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
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I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon