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At this time I must have heard the phrase "your call is very important to us" about 150 time. I am currently on hold over 62 min.
Great job Comcast for striving to continue being the bottom of the barrel when it comes to customer service.
72 min on hold
88 min on hold
"you call is very important to us" about 200 times
90 min = I had it.
Wow. Clearly the call got dropped somehow. I'd have called back long before that.
Remember, too, that it's those Comcast executives who answer the calls, lol. The phone tree states "please hold for the next customer account executive". Not representative or agent, lol.
Sarcasm aside, I'd have called back, too. I wonder if they've changed their phone system as I have noticed a dearth of silence when choosing phone tree options -- some of up to 35 seconds. Dead air.
Again, great job Comcast for striving to continue being the bottom of the barrel when it comes to customer service.`
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