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Collections issue

Posted by
Edited on
‎03-20-2017 11:34 PM

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Member Since: ‎03-19-2017
Posts: 1
Message 1 of 3 (128 Views)

Collections issue

[ Edited ]
Back in January 2016. I moved and was a cancelling my account. Decided to transfer the account to my roommate since he wasn't moving. The rep emailed us the documents to fill out which we did and turned in to the service center.

Later in May, my old roommate called in to cancel the account and he read off the serial numbers over the phone before turning the equipment in and had the bill paid up.
A few months down the road I started getting calls from the collections department that I owed $209. I called in to exactly what it was for because I wasn't in contract before unless it was changed and the account should have been out of my name in the first place. The rep told me that no one ever called in to cancel the account which led it to be shut off in July.

I was told to go the service center and ask for a supervisor but with my work schedule and not living near a service center anymore it's hard for me to make it there. I know this is a peer to peer forum but I would really appreciate some help in getting this resolved.
2 REPLIES
Posted by
Cable Expert

Member Since: ‎06-27-2009
Posts: 13,619
Message 2 of 3 (92 Views)

Re: Collections issue

I've asked a Comcast employee to help you. You should expect a reply soon.




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Posted by
Administrator

Member Since: ‎03-31-2015
Posts: 8,217
Message 3 of 3 (34 Views)

Re: Collections issue

Hi StrattKnows -- I can help with this collections issue. I do need to start with verifying some pieces of information. Can you send me your name and the name the account is supposed to be under? Please send that in a PM.

 

Click my name (ComcastZach) and click Private Message Me. 




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