Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,636,260

members

51

online now

1,814,106

discussions

Back to Top

Change Service Address

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Message 1 of 2
75 Views

I am trying to chat with the support about changing my service address, but every time I provide my info (name, phone, zip code), I get error message 

There are 4 errors on the page.

  • First Name is required.
  • Last Name is required.
  • Phone Number is required.
  • Zip Code is required.

Although I just provided them. I even tried to login to my account first, but the result was the same. 

It's frustrating. 

I ordered installation kit to my new address, but I have no idea how to track it, because my account is still associated with my old address (but service there is stopped).

What should I do?

 

1 REPLY
Posted by
Official Employee

Message 2 of 2
38 Views

Hello kallitoa. I can certainly assist you with your transfer of service. Sorry to hear you had trouble using the chat service. 

 

Can you please send me a private message with your full name as well as your old and new service address so I can take a look for you? 




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon