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Can't manage your account online? Getting an error?

Cable Expert

Can't manage your account online? Getting an error?

Getting this error? 


We're sorry, it looks like you'll need some help completing your order.

Please call us at 1-877-680-7173 and we can help.


 It's a known issue.

 

It's inconvenient, but it's nothing nefarious. They have been making some changes to their system and have been working the kinks out. It's a critical system so they need to make sure it's working properly before it goes live.

 

If you don't want to call, an employee here can help you -- no pressure. 😎 All you need to do is start your own topic in the customer service forum.

 

Comcast expects the repairs to be completed in early 2018. 

 

Last update 1/20/18 by nerdburg




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Frequent Visitor

Re: Can't manage your account online? Getting an error?

This would be nice, but there's a problem.

 

  • You go online to make changes to your account, you get the error message and a phone number to call.
  • You make the call, and you either get (a) a rep from another country who can't help you because you can't understand each other, (b) a sales pitch, or (c) directed back to the website. 
  • You come to the forums and are told to PM one of the employees.
  • You try to PM one of the employees, and you're told you can't because you're a new poster.   And since most people (like myself) are going to be new posters since they'd have no other reason to visit the forums if they don't have a problem, it's really not all that much help. 

I've never seen a company make it this difficult to purchase their services.

 

 

 

 

Service Expert

Re: Can't manage your account online? Getting an error?


emhamilton wrote:

This would be nice, but there's a problem.

 

  • You go online to make changes to your account, you get the error message and a phone number to call.
  • You make the call, and you either get (a) a rep from another country who can't help you because you can't understand each other, (b) a sales pitch, or (c) directed back to the website. 
  • You come to the forums and are told to PM one of the employees.
  • You try to PM one of the employees, and you're told you can't because you're a new poster.   And since most people (like myself) are going to be new posters since they'd have no other reason to visit the forums if they don't have a problem, it's really not all that much help. 

I've never seen a company make it this difficult to purchase their services.

 

 

 

 


Never PM an Official Employee or Expert unless requested.  Sending an unsolicited PM is a violation of Forum Guidelines.  Please read this post.

When you send an unsolicited PM to an Official Employee requesting help or information you are keeping that OE from helping other customers that have responded to the OE's request and who have probably been waiting quite a while for help.  This is a public customer-to-customer forum and we ask that you post your problem in the open so that you can receive the maximum help possible as quickly as possible.

We thank you for your understanding.

 




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Cable Expert
Moved:

Re: Can't manage your account online? Getting an error?

This is a placeholder for a post that was moved to a secure location because it violates the forum guidelines.

Regular Visitor

Re: Can't manage your account online? Getting an error?

Yesss!!! Soo true—thanks for saying it because it is the most frustrating thing in the world...
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Contributor

Re: Can't manage your account online? Getting an error?

I guess I'm not the only one having this problem... 

 

 

Cable Expert

Re: Can't manage your account online? Getting an error?


wrote:

I guess I'm not the only one having this problem... 


No, not at all. I get it too. You can always get help by asking for help in the CS forums. 




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Contributor

Re: Can't manage your account online? Getting an error?

That's what I'm trying to do! 

 

 

Official Employee

Re: Can't manage your account online? Getting an error?

@TiredCustomer42 - I got your private message, thank you for sending your information. I will review your request and reply asap. 




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