Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,844,850

members

1,315

online

36,665

topics

Top

Can't look at bundles or packages online

New Poster

Can't look at bundles or packages online

I've been trying to just look at bundles and packages on the website for like 2 months and every time I do it tells me I need to call, which frankly I'm not going to do under any circumstances. I googled the issue and found similar questions on this forum so I'll list the things I've already tried

 

1. Logging out and trying to view (it just automatically logged me back in everytime)

2. Opening in a new browser, when I put in the address of my apartment building it said I was a buisness location and not a residential one (which it's not so I have no idea why it's saying that) when I clicked this is a mistake it just took me back to the homepage and I had to re enter my address and the same issue happened.

 

 

Cable Expert

Re: Can't look at bundles or packages online

I've asked a Comcast employee to help you. You should expect a reply in this thread. 




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Official Employee

Re: Can't look at bundles or packages online

Hi gdegraph, 

 

I can help by submitting a serviceability request and letting the local Tech Ops team know this is in fact, a residential address. I can also help review and discuss the offers that are available in your area. To protect your privacyt, please send me a private message verifying your first and last name, and the full street address including city state and zip code of where you would like to have services.

 

To send a private message click on my name "ComcastChe", then click private message me.


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Forums Tips and Tricks:
Tagging Posts... See More
Discussion stats
  • 2 replies
  • 85 views
  • 0 kudos
  • 3 in conversation