Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,841,102

members

1,362

online

35,989

topics

Top

Call to CSR and decline IVR prompt to participate in survey, I get call "thx for agreeing survey"

New Poster

Call to CSR and decline IVR prompt to participate in survey, I get call "thx for agreeing survey"

This has happened 3-4 times that I called.

When you call toll free number for Xfinity mobile, along with other prompts, you get asked "Press 1 to participate in survey after call, 2 to decline survey"

I press 2, and yet I always get call later on "Thanks for agreeing to participate in survey".

 

Tags (2)
Admin1

Re: Call to CSR and decline IVR prompt to participate in survey, I get call "thx for agreeing sur...

Hi aFriendlyFriend -- Thank you for bringing this to our attention. We will review our IVR survey to see why this is happening and create a resolution for it. 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Xfinity Events:
WATCHATHON 2018... See More
Discussion stats
  • 1 reply
  • 144 views
  • 1 kudo
  • 2 in conversation