Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,841,316

members

1,458

online

36,037

topics

Top

Billing Complaint

New Poster

Billing Complaint

I had a service call recently to replace a defective modem.  My service had been cutting out randomly for months.  I asked two customer service reps what the cost would be.  Both told me there would be no charge.  One said this was because I rent the box from comcast.  On my bill dated March 22, 2018, I got a charge of $70 for the service call.  I was offered a $34 credit, which I declined (but was posted anyway).  I am very dissatisfied with this service.  If customer service reps don't know the answer to a question, they should say so.  I was never offered the option of taking my box in to the local center for exchange.  Comcast states that they will make things right if they fall short.  I don't think that's a valid claim.

Admin1

Re: Billing Complaint

Hi Boulder5 -- I can help with that tech charge. You should not be charged for anything that is deemed to a Comcast related issue. Please send me a PM with your name, full service address, and either phone number or account number for authentication. I will review your account to see if this charge is valid or not.

 

Click my name (ComcastZach) and click Private Message Me. 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Xfinity Events:
WATCHATHON 2018... See More
Discussion stats
  • 1 reply
  • 94 views
  • 0 kudos
  • 2 in conversation