Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,785,935

members

44

online now

1,936,584

discussions

Top

BRIDGE MODE Assistance Arris TG862

ANSWERED
Highlighted
New Poster

BRIDGE MODE Assistance Arris TG862

Hello,

 

I've basically been having issues connecting the new Arris TG862 combo gateway to my xbox 360 S, and any fixes I make are temporary and still leave the wireless connection shoddy, at best.  I have read many solutions that putting the gateway into bridge mode is the best option, and I think that's right based on trying every other alternative. Can someone please assist me with this bridge mode switch?

 

Accepted Solution

Re: BRIDGE MODE Assistance Arris TG862

by

You have to call in;
Use this number to reach the right people for the job; 1-800-363-2416.



View answer in context
Connection Expert

Re: BRIDGE MODE Assistance Arris TG862

You have to call in;
Use this number to reach the right people for the job; 1-800-363-2416.






Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

New Poster

Re: BRIDGE MODE Assistance Arris TG862

Seen some fixes on here so i gave it a shot, also theyre not answering but I know it's not normal business hours.

 

Thanks, will try Monday

Connection Expert

Re: BRIDGE MODE Assistance Arris TG862

Sorry. I meant to post to call during normal business hours. Be advised that we've seen many posts here lately indicating prolonged wait times for that dept.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

New Poster

Re: BRIDGE MODE Assistance Arris TG862

Try http://192.168.100.1 It is the default IP for most modems. 

 

That being said I don't expect bridge mode will fix the issue. If it does then you probably need to reduce the frame size also called MTU.

 

Cable uses a MTU of 1500. DSL uses a MTU of 1492. Every layer of NAT reduces the size of the MTU you can use. Most routers (Think Linksys) chop packages that are too big into multiple messages. Unfortunately that does result in a slow down so its better to have the correct size from the start.

 

As for the phone number, good luck. The first 4 people I talked to could not get bridge mode setup for a business client that was using a hardware firewall & VPN. Eventually I bought them a modem we had control over so that it could be setup. 

 

--edit--

IP address had period in wrong location

Gold Problem Solver

Re: BRIDGE MODE Assistance Arris TG862


Percius wrote: ... Every layer of NAT reduces the size of the MTU you can use. ...

Cite?

Connection Expert

Re: BRIDGE MODE Assistance Arris TG862


Percius wrote:

 

That being said I don't expect bridge mode will fix the issue. If it does then you probably need to reduce the frame size also called MTU.

 

Cable uses a MTU of 1500. DSL uses a MTU of 1492. Every layer of NAT reduces the size of the MTU you can use.


FWIW, in the OP's particular case, MTU or double NAT have nothing to do with their wireless performance issues. Bridging was suggested merely so that the OP may use a separate high quality wireless capable router to improve the wireless performance / range.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon