The original Contract was made by ME in March of 2011 at a previous address. We moved in July 2011, where our service was transferred. Last march, I tried to call and cancel. They said I could not because my contract wasn't up until March 2013. This brings me to today ...
I call to find out what day in March our contact ends so that we can downgrade our service. But, I dont want to go over the contract date, because I want out of the contract.
CSR: Your contract isn't up until July 2013.
Me: That's not possible. I made the agreement when I lived at our previous residence. We didnt live there in July 2011. I think you have that date confused with the day I transferred our existing contract to our new address.
CSR: No, its right here. Your contract is up in July 2013.
Me: Ok, so what do i have to do...who do i need to talk to to get the correct information. can I speak with a supervisor.
CSR: I can put in a request to talk to a supervisor. But you can't make that request, your not an authorized user on the account. Your husband will have to call and add you. Then he can request the call back from a Supervisor. A supervisor will tell you the exact same information.
Me: How am I not an authorized user? How was I even able to make the original agreement. Do you have the original agreement on hand?
CSR: No, it was probably a verbal agreement.
I guess I should get a lawyer. I am pretty sure if I am not able to cancel service because I am not an authorized user... I certainly can't make a contract (especially not a VERBAL contract).
We_Can_Help@cable.comcast.com - This special email address is a direct line to our agents that assist on Get Satisfaction. In order to best assist we do need account information, such as the phone number listed on the account, as well as a contact number to speak to you. Although we love electronic means of communication, there are times where a conversation is the best way to assist. We're here to help.. when all else fails.
Give your phone number and they will call you and talk with you.
I have escalated your thread to the Administrator.
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