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Arris Surfboard SB7580-AC Firmware Update

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Posted by
Cable Expert

Message 51 of 52
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Posted by
Authorized Vendor

Message 52 of 52
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Sgt_Engee wrote:

IMPORTANT EDIT! :

The Arris rep also told me that if I was to factory reset the modem, the McAfee security software would turn itself back on. So if you need to factory reset your modem, be prepared to make another call to Arris.


So this is correct, this was my mis-understanding of "subsequent firmware upgrades” vers “factory reset” but users will get to the page that they can either accept the terms or opt-out of it..  They will not have to call into ARRIS support at this point.. 

 

Bottom line:

  • Device upgrade:  user will not need to do anything..
  • Device factory reset:  user can either accept the terms or opt-out of it via a landing page..
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Network Engineer, IP Engineer, Docsis..; the views expressed on this post are mine and do not necessarily reflect the views of my employer..

Gamer.. Living the dream one catastrophe at a time Smiley Happy ..