Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,841,491

members

1,085

online

36,057

topics

Top

Afni/Comcast showing on my credit report

New Poster

Afni/Comcast showing on my credit report

Afni, Inc. is showing I owe $590 and $400 to them on behalf of Comcast. The amount varies from credit reporting agency to agency.  All I ever owed after I closed my previous Comcast account was $190.09 which has been paid.  I have requested that Afni removed the bogus information from my credit report, but they refuse to do it stating this is what I owe.  I confirmed with a customer service rep from Comcast that my balance is $0.  Can I please get some help in getting this resolved? 

Thank you!

Cable Expert

Re: Afni/Comcast showing on my credit report

I've asked a Comcast employee to help you. You should expect a reply in this thread. 




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Official Employee

Re: Afni/Comcast showing on my credit report

Hi, Wordgirl517 - Please send me a private message and include your full name, the account holder's name, previous address, a phone or an account number. I can assist you with your billing concern. 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Xfinity Events:
WATCHATHON 2018... See More
Discussion stats
  • 2 replies
  • 89 views
  • 0 kudos
  • 3 in conversation