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ABSOLUTE WORST CUSTOMER SERVICE!!! LIED AND CHEATED ME OUT OF MONEY!!!

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Message 1 of 6
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Property in illinois with BASIC BUNDLE. 2 BOXES. I wanted to add a 3rd and on 2/18/17 picked up one for the local office. Spent an hour on the phone w/comcast and they were unable to activate the box. Another box was sent. They were still unable to activate it. And another. Finally they sent out a technician with 2 boxes. He was not able to activate either one. Another technician met him and provided yet another box which was finally activated. They sent me a bill for $218.00!!! at least $100 more than necessary. The bill showed they had prorated charges from 2/18 on all of the boxes that they were unable to activate!!! Mind you I had no additional box working until 2/21/17. Not only that, they charged me $60 for the service call!! When I saw the bill I called comcast. After an hour on the phone I was told I only owed $53.00, they would elevate my internet service and lower my monthly rate for a year. Great right! WRONG.!!! They charged me the $218.00 anyway!!! The rep switched me to a supervisor with a IGNORANT attitude. Said the adjustments that had been made were not going to be honored.  I quit. Im done. Calling AT&T. Not premo but it will do. These idiots just gave up at leat $1200 a year for a lousy overcharge. I have another account with them that I think I will also close. RIP OFF! LIARS!!

5 REPLIES
Posted by
Cable Expert

Message 2 of 6
211 Views

I've asked a Comcast employee to help you. You should expect a reply in this thread in 12-48 hours.

 




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Posted by
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Message 3 of 6
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Yep no one contacted me as of 4/18/17. The only contact I got was they sent me the bill for May. Never again!

Posted by
Cable Expert

Message 4 of 6
153 Views

PS: The Digital Care Team seems a little behind right now, their response time is not as good as it could be. Smiley Sad




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I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
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I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
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Posted by
Administrator

Message 5 of 6
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Posted by
Administrator

Message 6 of 6
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Hi zoominnana, I apologize for your experiences with your cable box, I can research this further for you and will send you a private message to gather more information.

 

Thank you




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