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500$ gift card

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Regular Visitor

500$ gift card

When i contacted comcast for internet plan they told one promotion is going on if you move to xfinity mobile you will get 500 $ gift card after 3 months.

 

I took performance internet plan and moved to xfinity by ordering iphone x, 11/21/17 got the email after the order confirmation it has the belo note 

 

"You are eligible to receive a $500 Prepaid Card if you sign up for XFINITY Mobile by December 4, 2017"

 

I got my device on 12/10/17 and activated it.

 

Now i am checking my $500 gift card status online ,it says as below , its horrible and i feel like i was cheated, need assisiatance to solve ..

 

Tried to call thier customer care 1-800-526-3268  waited in the line for 1 hour no answer

 

YOUR CURRENT STATUS IS: Disqualified-Mobile Service Ordered Outside Sales Window

It seems you ordered your mobile services outside the allowable promotional time frame and no longer qualify for $500 Prepaid Card

Accepted Solution

Re: 500$ gift card

 

kp_83, your card has been approved and will ship soon! More details in our private message thread. Post again if you need anything else. 

 

KenF

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Cable Expert

Re: 500$ gift card

I've asked a Comcast employee to help you. You should expect a reply in this thread. 




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Official Employee

Re: 500$ gift card

kp_83, I'd be happy to look into your gift card promotion eligibility. Please shoot me a private message with the following: 

 

1. Your full name

2. The phone number associated with your residential services. 

 

Thanks, 

 

KenF


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Regular Visitor

Re: 500$ gift card

Thanks Ken.

 

I sent youe a private mesage.

 

one more thing i need to update ,when i contacted xfinity i got a strange answer that my order got confirmed on dec 5 ,offer was there till dec 4.

 

You know i completed the order giving all payement details on 11/21 it was back ordered and had to wait

Official Employee

Re: 500$ gift card

 

kp_83, thanks for providing me with your account info in private message. I've located a ticket investigating your giftcard. I have included your statement regarding the date you purchased and the December 5th confirmation. 

 

KenF


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Official Employee

Re: 500$ gift card

 

kp_83, your card has been approved and will ship soon! More details in our private message thread. Post again if you need anything else. 

 

KenF


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I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
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