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$50 service fee, seriously?

Posted by
Visitor
  • Congrats on Posting your first topic!

Message 1 of 6
752 Views

Called a technician to come out and repair my service, they came out and fixed my cable... There was a problem with the way the lines were coming into the house, he had to rearrange something outdoors, he fixed it and the cable worked fine... Next month there was a $50 charge on my bill that NO ONE would credit or help me out with...

 

So my options were to either pay a $50 service charge on top of my normal monthly bill in order to watch TV and be on the internet...

 

or...

 

Not pay the $50 service charge and pay the normal monthly bill and not have working internet and TV... How does this make sense?

 

You guys really need to think of a better strategy when it comes to this service charge, and maybe tell customers when they schedule the appointment that there will be a $50 service charge so they can decide if the crappy TV and Internet service is worth paying an extra $50 to get fixed.

5 REPLIES
Posted by
Silver Problem Solver

Message 2 of 6
746 Views

if the tech did nothing inside your home you should not be charged a fee.  Send an email here.

 

To get help, you can drop a note to Comcast corporate customer service (we_can_help@cable.comcast.com).

For the quickest response, please include:
Your full name;
Service address;
Phone number & an alternate number if possible;
Account number;
A link to your post

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 3 of 6
713 Views

Get  there insurance for $  2:99 a month  you don,t get charged the 50;00 service fee

Posted by
Silver Problem Solver

Message 4 of 6
709 Views

that works too.

Posted by
Silver Problem Solver

Message 5 of 6
693 Views

But isn't that just for the inside lines?

 The original poster said they fixed the lines coming into the house which is Comcasts equipment therefore like rog said in his initial response should not be charged to the customer.

 

Posted by
Service Expert

Message 6 of 6
688 Views

It depends on WHERE outside the lines are. There is a point where it stops being a Comcast responsibiity.

 

That is usually the point where the main line is connected to a splitter (if there is one). Anything on the other side of the splitter is YOUR responsibilty. (at least that is what a Comcast dude told me last year when I had issues that required a tech visit).

 

 

 

 




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