Called a technician to come out and repair my service, they came out and fixed my cable... There was a problem with the way the lines were coming into the house, he had to rearrange something outdoors, he fixed it and the cable worked fine... Next month there was a $50 charge on my bill that NO ONE would credit or help me out with...
So my options were to either pay a $50 service charge on top of my normal monthly bill in order to watch TV and be on the internet...
Not pay the $50 service charge and pay the normal monthly bill and not have working internet and TV... How does this make sense?
You guys really need to think of a better strategy when it comes to this service charge, and maybe tell customers when they schedule the appointment that there will be a $50 service charge so they can decide if the crappy TV and Internet service is worth paying an extra $50 to get fixed.
It depends on WHERE outside the lines are. There is a point where it stops being a Comcast responsibiity.
That is usually the point where the main line is connected to a splitter (if there is one). Anything on the other side of the splitter is YOUR responsibilty. (at least that is what a Comcast dude told me last year when I had issues that required a tech visit).
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I am not a Comcast employee. I am a paying customer just like you! I am an XFINITY Forum Expert and I am here to help. We ask that you post publicly so people with similar questions may benefit. Was your question answered? Mark it as an accepted solution!
I am not a Comcast employee.
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