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$200 pre paid visa

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I was offered a $200 Visa reward card for installing my Xfinity package. The installation was in March 2017. I have not received the card and it appears there is no record though a service rep assured me it was being awarded to me. I am very disappointed and am at a lost on how to proceed. I even wrote down a confirmation number I was given. (See attached).
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Hi Kendra1howie, thank you for reaching out and I can send this to the right team for further review.  Could you please send me a private message with a preferred contact number to reach you?

 

thank you




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