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"A communication error has occurred" can't access My Account

New Poster

"A communication error has occurred" can't access My Account

As the subject says, when I attempt to access My Account after logging in, I am getting an error, "A communication error has occurred. We have been notified and are looking into the issue. Please try reloading the page or coming back later." This has been going on for a while and is extremely frustrating, especially since I just received an e-bill for an amount $50 more than my typical bill and I have no way of knowing what I was charged item-by-item. I have tried clearing my cookies and cache to no avail. Not sure what else to do. 

New Poster

Re: "A communication error has occurred" can't access My Account

I am experiencing the same problem. I cannot access my comcast account at all. I've tried on multiple browsers and the xfinity app. I've tried clearning cache and cookies to no effect. I've tried waiting a day or two, but the error persists. When will we be able to access our accounts?

Official Employee

Re: "A communication error has occurred" can't access My Account

Good evening, and thank you for reaching out to us. Can you verify your account information with me? I would need your account number, full name, and service address. You can private message me by clicking my name and clicking private message. Thank you


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I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
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I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Regular Visitor

Re: "A communication error has occurred" can't access My Account

I am having this issue as well ComcastShane I can't find where to PM you please message me
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