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monthly payment on line

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monthly payment on line

hello, I would like to pay my monthly bill on line and it says that I am a secondary user, which is not...How to update it ?

Bronze Problem Solver

Re: monthly payment on line

Is it possible you're accidently logged into a secondary account instead of the primary?

Service Expert

Re: monthly payment on line

To verify or find your Primary username click here.




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Gold Problem Solver

Re: monthly payment on line

Double check your UserIDs on your home system with the Lookup tool at https://idm.xfinity.com/myaccount/lookup. After you enter the requested information you'll see a list of the UserIDs on your account and an indication of which one is Primary. Be aware that the Primary UserID online doesn't always correspond with a name on your billing statement.

If the ID you are using is not Primary, you'll need to log in with the Primary ID. If you need help with that, or if your ID is Primary but you still don't have access, contact one of their reps at the phone number on your bill or 1-800-Comcast, or chat with them at https://www.comcastsupport.com/chatentry/ and have them fix the problem.

Official Employee

Re: monthly payment on line

Hello evacervenka5702. 

 

The advice and information from the users above is correct. If you still need assistance, I can help as well. 

 

Please let us know if your issue is resolved or if you need a little more help. 


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