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is scam group completerecoverycorp.com acting on behalf of Xfinity/Comcast because Xfinity sold info

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is scam group completerecoverycorp.com acting on behalf of Xfinity/Comcast because Xfinity sold info

I was contacted a few times by this "complete recovery corp" company and the latest one is asking that I return a router, which I did not even have a Comcast router.  I think this company is a scam.  I had returned my tuner via UPS and this group also contacted me asking for that, AFTER I had received an email from Xfinity a couple days earlier stating that the tuner had been received & my account was closed.

So, Xfinity, with whom do you share your clients' account information?  This group knew my account number and looked legitimate in email form, but they obviously didn't know what I actually had or when I had the items.

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From: Steven May <steven@completerecoverycorp.com>
Sent: Friday, October 20, 2017 2:14:15 PM
To: <<omitted by forum poster>>
Subject: JOHN , (1) Xfinity item to return: <<omitted by forum poster>>
 
JOHN ,

Thank you for your Comcast/Xfinity service at <<omitted by forum poster>>.... Due to a service change, the Comcast/Xfinity equipment should now be returned. If the equipment was returned recently, please disregard this email. If not, Comcast/Xfinity's business partner, Complete Recovery can assist in returning the equipment.

NEARBY RETURN LOCATIONS
     -UPS Store: 51194 Romeo <<omitted by forum poster>>- Open: Mon - Fri: 9:00 am - 7:30 pm, Sat: 10:00 am - 4:00 pm,
     -UPS Store: 8679 26 Mile <<omitted by forum poster>>- Open: Mon - Fri: 9:00 am - 7:00 pm, Sat: 9:00 am - 5:00 pm,
     -Comcast Store: 17613 Hall <<omitted by forum poster>>- Open: Mon-Sat 10am-6pm
* Take the equipment unboxed to any branded -UPS STORE- and they will package and ship it at no cost to you

EQUIPMENT TO RETURN
    1) Internet Router (serial # ...31DA) valued at $22
    2)
    3)
    4)
    5)
    6)
    7)
    8)
    9)
    10)

Thank you in advance for your help. To ensure quality, calls may be recorded.


Steven May
Equipment Recovery Specialist
Complete Recovery
Toll free (866) 955-0832
steven@completerecoverycorp.com
Please reference No: <<omitted by forum poster>>
Comcast Cable account # <<omitted by forum poster>>

Admin1

Re: is scam group completerecoverycorp.com acting on behalf of Xfinity/Comcast because Xfinity so...

Hi johnneu -- http://completerecoverycorp.com is a legitimate company we use for equipment recovery. Your information was not sold to this company. It was given to them as you had an outstanding piece of equipment that was unreturned on your account. The email you received did show what was outstanding. Email shows an Internet Router was unreturned. The last four of the serial number match what was registered to your account. 

 

This piece of equipment has since been returned and your account is now clear of all unreturned equipment. 


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