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hurricane Irma Credit

New Poster

hurricane Irma Credit

I reside in Palm Beach County and was directly affected by Hurricane Irma. My wifi was weak and I experienced spotty and low quality service on the dates from 09/10 - 09/16. Can I receive a credit on a future bill for this inconvenience?

Connection Expert

Re: hurricane Irma Credit

https://www.xfinity.com/florida-form




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Official Employee

Re: hurricane Irma Credit

041368cnw, you can use the link that EG provided or you can reach out to to us via PM so we can look into this as well for you. ComcastDanB


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New Poster

Re: hurricane Irma Credit

Hello,
I just received my September bill and it is over $300. We are in lee county, and we're without service for 3 weeks. Can we please go over my bill and adjust properly?
Official Employee

Re: hurricane Irma Credit

Shelbylb007, Let's speak via PM so I can look further into this for you. ComcastDanB


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New Poster

Re: hurricane Irma Credit

Due to Hurricane Irma I had slow almost non-Internet service from the 10th through 12 September can I get some credit back for those days on my next bill coming October 2
Official Employee

Re: hurricane Irma Credit

Reddhead54, So we can further assist you let's speak privately in PM. ComcastDanB


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