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home security cancellation causing monthly bill increase

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home security cancellation causing monthly bill increase

The person I spoke to when I opened my account said that I would be able to cancel home security if I decided to within 3 months. I realized I did not need it, and did just that. However, it has actually increased my monthly charge for internet. When I try to contact a representative over the phone, I am sent from department to department. How can this be rectified? I just want to be charge the original amount for my internet/tv bundle.

Official Employee

Re: home security cancellation causing monthly bill increase

Hi angryuser3,

 

I can help look into promotions for your TV/internet bundle. I cannot promise the same package you had prior to adding XH, but we can discuss what is available. 

 

To protect the privacy of your account, please send me a private message verifying the first and last name of the account holder, the phone number, street address, and the account number associated with your services. To send a private message click on my name "ComcastChe", then click private message me.

 

If anyone else needs assistance with billing, please feel free to create your own public post. 

 


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