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billing complaint

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billing complaint

 I planned to move up the street, same zipcode, same community. But change my mind and decided to stay, due to handicapped issues with the grounds.   I was offerd by a Xfinity (Comcast) service rep a lower payment plan if I accepted  double play with showtime when I moved. But was told by another rep there was no such lower plan, it did not exist, when I called to cancel the move-in installation.  The first  package I was quoted was lower with showtime with a two year contract. What I ended up with was higher without showtime for 1 year, not sure if its a contract, not that I wanted showtime in the first place.  The rep claimed it was the best deal he had to offer because he was an expert on xfinity best offers available.  He's  such an expert maybe he tell me why a company with loyal customers for years offer double play for $40 less if you move, but  increases it $40 if you upgrade. The cable installer said, I could not turn off HD tv, on the x1, I found out  I could, but I still have to pay the HD fee.  HD is blurry, difficult to watch. Found out my son has a different X1 box,  I was not offered or even told there was a  different x1 box, could have save a little,he pays less.  Expert needs to go back to customer service school. 

I want the email for the corporate office. If anyone knows it attach it here.  

Official Employee

Re: billing complaint

Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message.


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