Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,875,849

members

682

online

29,427

topics

Top

Xfinity Account Number

New Poster

Xfinity Account Number

Hello, 

I used to have an account with Xfinity a couple years ago, but the services were terminated at that address. But now I have started service again at a new address with a new account number. I tried to log in to Xfinity with a new account but it wouldn't let me. So I tried logging in to my old account, and it works, but it is the wrong account number. How do I delete the old account or at least change the account number and address to my current one?

Problem Solver

Re: Xfinity Account Number

Hi ktidmore, 

Questions similar to yours are being addressed in this thread:  http://forums.xfinity.com/t5/My-Account-Sign-In-Xfinity/Need-to-add-new-account-and-delete-old-accou...

You might get better assistance there, rather than wait here for a response.

Good luck, ciao, bj

Official Employee

Re: Xfinity Account Number

Hello, and thank you for reaching out to us. I would be happy to assist you from here.Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message.


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Discussion stats
  • 2 replies
  • 758 views
  • 1 kudo
  • 3 in conversation