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X1 Preferred Triple Play Price Increase

Frequent Visitor

X1 Preferred Triple Play Price Increase

ARGH - It happened again - the bait and switch!!!!

 

I was on a promotional program with a 2 yr contract where I was paying $119.99 + taxes and fees for X1 Prferred Triple play and my monthly bill was apprx $154.00 in total.  That contract ended last month and I called to see what other offers were available.  I was told that I could get the exact same package for $124.99 + taxes and fees which would only be a $5 increase from what I was paying previously.   Well my new bill just arrived in the mail and while I am getting the same package for $124.99, my total bill is now $182.70!!!  So the increase is almost $30 instead of $5 like I was told.  

 

So frustrating!  Why do I stay with Comcast?  Why????? 

 

Frequent Visitor

Re: X1 Preferred Triple Play Price Increase

Comcast - Can you please help?   This is completely unfair!  

Official Employee

Re: X1 Preferred Triple Play Price Increase

Hello FB1298, taxes and fees will never be included with any promotion. I would be happy to look at your account and see what exactly you are being charged. Can you verify your account information with me? I would need your account number, full name, and service address. You can private message me by clicking my name and clicking private message. Thank you


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