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Why am I charged more money when my boxes were bad and they forced me to take Xfinity box

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Why am I charged more money when my boxes were bad and they forced me to take Xfinity box

Why if my boxes were not working and I returned them they make me get xfinity boxes and rise my bill and I told them to turn off for two months due to a flood at my home. They did not help me. SMH
Official Employee

Re: Why am I charged more money when my boxes were bad and they forced me to take Xfinity box

Hi Jrrib64,

 

I can look into your billing concerns for you. Please send me a private message verifying the first and last name of the account holder, and the street address or full account number associated with your services. To send a private message click on my name "ComcastChe", then click private message me.


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