Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,841,659

members

1,314

online

36,098

topics

Top

Why MUST i BE charged for A service i Don't have?

New Poster

Why MUST i BE charged for A service i Don't have?

I am a New Xfinity Customer who signed up for only internet Service this happened on Monday 3/13....it is NOW 3/17 and Not only do I STill have no service these drones wont direct me exactly as a person especially when speaking to me...I simply wish to have internet service. I paid the deposit....I have no functioning Gateway device and No Service.....Yet...I'm getting a bill for March that's Due by April 8th...I am concerned and exhausted if this is how you (as a company) were professionally trained to deal with issues....I highly believe your inefficiency will be demonstrated in the upcoming months as consumers start to understand that and desire more from a service base industry.
Cable Expert

Re: Why MUST i BE charged for A service i Don't have?

I've asked a Comcast employee to help you. You should expect a reply soon.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Official Employee

Re: Why MUST i BE charged for A service i Don't have?

Hi Taekwondoworldt,  I apologize for your experiences with your internet services.  I will send you a private message regarding a tech visit.

 

Thank you


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Discussion stats
  • 2 replies
  • 250 views
  • 0 kudos
  • 3 in conversation