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What is the Internet/Voice Equipment rental charge for on my statement? Thank you.

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What is the Internet/Voice Equipment rental charge for on my statement? Thank you.

What is the Internet/Voice Equipment rental charge for on my statement? Thank you.  I called on this yesterday and never got a clear answer, I have no house phone so there is no reason to be billed a Internet/Voice Equipment rental charge.  I have been billed the 10.96 since July and I would like to have it removed and credit back to July unless you can explain to me how this charge is legit?

 

Thank you

Official Employee

Re: What is the Internet/Voice Equipment rental charge for on my statement? Thank you.

Hello, and thank you for reaching out to us. I would be happy to assist you from here bonniemj1. Can you verify your account information with me? I would need your account number, full name, and service address. You can private message me by clicking my name and clicking private message. Thank you


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Official Employee

Re: What is the Internet/Voice Equipment rental charge for on my statement? Thank you.

Hello Bonnie, and thank you for providing your information. This charge is for your modem for internet. The modem you are renting is actually a dual modem and provides phone as well, if you had phone. The charges for a modem rental are all the same ($10.00).


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Frequent Visitor

Re: What is the Internet/Voice Equipment rental charge for on my statement? Thank you.

I received a letter from Comcast saying they will charge me this rentel fee as well. We will see if I get charged.

Official Employee

Re: What is the Internet/Voice Equipment rental charge for on my statement? Thank you.

Hello, and thank you for reaching out to us. I can also look at your account to see what is going on rasberrycookie. Can you verify your account information with me? I would need your account number, full name, and service address. You can private message me by clicking my name and clicking private message. Thank you


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Regular Visitor

Re: What is the Internet/Voice Equipment rental charge for on my statement? Thank you.

Shane,

 

Would it be possible for you to look into a similar issue for me as well?  I just posted about my issue separately but specifically I got a letter saying my modem is owned by Xfinity and I have to start paying $11 a month plus fees for it.  The modem is four years old an I still have the original Best Buy order information relating to its purchase.  Also, the representative I spoke to on the phone gave a serial number that doesn't even match the one on my modem.

Official Employee

Re: What is the Internet/Voice Equipment rental charge for on my statement? Thank you.

Absolutely, can you verify your account information with me? I would need your account number, full name, and service address. You can private message me by clicking my name and clicking private message. 


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Regular Visitor

Re: What is the Internet/Voice Equipment rental charge for on my statement? Thank you.

Shane,

I would appreciate if you could help me with this as well?

 

Thank you

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