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Want to change the plan to simple internet plan

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Want to change the plan to simple internet plan

Hi ,

I had a very bad experiance with xfinity customer service. When I first call them for service and asked about a specific plan for $49.99. They told it is available. When I checked my account it was billed $74. Again I contacted the service desk, the representaive told that it will be updated once I activate the service. I activated the service but the bill amount is not changed. After that I called mutliple times but no one is ready to help. Now I want to change my plan to simple internet plan which is avaialble in xfinity website. Can you please let me know how to get that.

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