Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.




online now




Unable to upgrade

New Poster

Unable to upgrade



It has been more than 1 year that I'm trying to upgrade. Every time I go to the upgrade page I get this error:




The customer service is unable to help, despite spending hours on the phone.



New Poster

Re: Unable to upgrade

I, too, am unable to access the upgrade page without getting an error to call.

Regular Contributor

Re: Unable to upgrade

rtriu,  I have had the same problems--I have never found a practical way to upgrade.  I have tried many times.


[By the way, whatever graphics you tried to put into your post to display, do not work.  The one you wanted to display as result of trying this on-line shows up in your post as a big square, with a smaller triangle in the exact center and the triangle is filled in with a light yellow color.  I have tried two(2) different up-to-date browsers to view your post with identical results].


I tried to be extra determined on my latest attempt.  I spent days and days online, earlier this month, April 2017, trying to do this.  I spent an absolutely ridiculous amount of hours.  I gave up, AGAIN, trying to do this on-line.  I even tried Chat, very time-consuming and the Chat Agent ended up typing in for me 'to call the Sales Team and typed in the phone number'.   I did that--it got me NOWHERE. I called Customer Service and after being constantly transferred on April 13 and April 14, 2017--this was hours and hours and hours of being put on hold, being transferred and even being given "a special phone number to a special department" called "Make It Right" Department.  I won't include typing in this phone number since it was a non-working phone number.  Prior to this last wrong information the Comcast Agent Kayla (not sure of spelling) promised to call me back within 48 hours.  I waited --not going any place-for that promised call, with the result of never being called back by her--including right up to this minute!!


I gave up, as I always do.  I only try to put this much effort into this goal only every 18 months-2 years.  The results are ALWAYS THE SAME. 


Don't feel that you are the only one.