Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,873,441

members

1,292

online

28,966

topics

Top

Tried to sign in to my comcast/xfinity account, but was redirected to xfinity wifi on demand

Regular Visitor

Tried to sign in to my comcast/xfinity account, but was redirected to xfinity wifi on demand

I tried to sign in to my comcast account (www.comcast.com and www.xfinity.com) but after type in my user ID and passward, I was redirected to wifi on demand page. I could not access my account page any more. Thanks for help.

Official Employee

Re: Tried to sign in to my comcast/xfinity account, but was redirected to xfinity wifi on demand

Hi yhan27, thank you for reaching out here on forums and I can look into this further for you, please send me a private message with your account information (name on account, address and account number).

 

Thank you


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Official Employee

Re: Tried to sign in to my comcast/xfinity account, but was redirected to xfinity wifi on demand

Hi yhan27, thank you for working with me via private message and glad I was able to correct this by transferring your username from your previous account.  If you have any questions or concerns in the future please let me know.

 

Thank you for your time!


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Discussion stats
  • 2 replies
  • 531 views
  • 0 kudos
  • 2 in conversation