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Term Agreement

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Term Agreement

In several places on my bill and in online account management, I see the notice "Term Agreement Applies 24 Month Term Agreement On Account. Visit Www.xfinity.com/myaccount For Details".  I know there was a 2 year term on the deal I signed back in 2015 which will soon come to an end, but I am not sure when it is.  I have found on a previous forum entry where customers can locate their existing term agreement with Xfinity under My Account/Settings/Legal Agreements and Contracts.  I have navigated to that section which indictes I have 4 documents available, however none of them are my existing term agreement spelling out when my current term expires, the price of my existing package once the term expires, and any penalty that may be incurred if I elect to cancel prior to the end of the 24 month term.  

 

I have 1. EcoBill terms of Service; 2. Customer Central Terms of Service; 3. EcoBill Sweepstakes, and 4. E911 Disclosure.  I have read all four documents and none of them provide the information I am looking for.  Where can I find a copy of my existing Term Agreement.  I plan to cancel my Xfinity service at the end of this agreement, and want to be sure that I do not do so prior to the expiration of the term hence incurring penalities of which I do not know the extent of because there is not agreement to review.

Accepted Solution

Re: Term Agreement

 

slavoie, I can provide you with the terms of your current agreement. Please send me a private message (Click ComcastKenF and then click Private Message Me) with your account address and full name for assistance.

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Official Employee

Re: Term Agreement

 

slavoie, I can provide you with the terms of your current agreement. Please send me a private message (Click ComcastKenF and then click Private Message Me) with your account address and full name for assistance.


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