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Switching from SD boxes to X1 SD boxes under promotion

Regular Contributor

Switching from SD boxes to X1 SD boxes under promotion

I currently have two of the small digital boxes with SD service, under a two-year promotion/agreement.

 

Would exchanging the current boxes for X1 boxes, while retaining SD service, have any effect on the promotion/agreement?

 

Thank you.

 

Official Employee

Re: Switching from SD boxes to X1 SD boxes under promotion

 

Hi edwardp, swapping out your cable boxes will not change your promotion/agreement. You can swap your equipment at any time with no penalty and at no cost, you can do this by going into a local Comcast service center or we can ship the equipment to you. Please let me know if you need help locating a store or if you would like the equipment shipped I can assist you here.


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Regular Contributor

Re: Switching from SD boxes to X1 SD boxes under promotion

Since I posted my message, I called the local Comcast office and was informed that although the promotional price remains, switching from the standard defniition boxes to X1, would add $3.00/month per box to the bill.

 

Official Employee

Re: Switching from SD boxes to X1 SD boxes under promotion

 

edwardp wrote: Since I posted my message, I called the local Comcast office and was informed that although the promotional price remains, switching from the standard defniition boxes to X1, would add $3.00/month per box to the bill.

 

I apologize if I misunderstood what you were asking. The cost of the equipment rental would change, I was referring to being charge a fee to change the equipment. In that case there is no charge to change the cable boxes out, but the monthly rate of the rented cable boxes will change.


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