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Service discount has reduced without any explanation since August.

Regular Visitor

Service discount has reduced without any explanation since August.

I just recognized that my service discount has reduced like below since August.

1) Bundle - Starter Double Play : service discount change from -$59.96 to -$39.96

2) Additional services and quipment - TV (Showtime) : service discount change from -$12.00 to zero.

Thus, my monthly bill raised by $40 for the past 3 months but I couldn't know the reason why this happend so far because there was no explanation at all. I would like to know what happened and whether there's any solution to have same discount that I received until July. 

Thanks.

Official Employee

Re: Service discount has reduced without any explanation since August.

Hi Kellogg676, thank you for reaching out,  it sounds like your promotions expired causing the increase.  I will gladly review this further for you, please send me a private message with your account information (name on account, address and account number).

 

Thank you


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Regular Visitor

Re: Service discount has reduced without any explanation since August.

Hi 

 

As I understand, my promotion period is 2 years. Anyway, here's my account information. Please check and help on this.

Thanks!

 

 

[Edit: Please don't post private information publicly]

 

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