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Retention help

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Retention help

Hi,
I'm looking for some help. I've been a loyal customer for over 5 years. Recently, we moved within the same county. We had a few issues getting service set up properly but it has gotten worked out.
Except, when we moved, our second month we were suddenly paying a non-discounted bundle price. I would prefer to stay with Xfinity but I will not pay this non-discounted bundle price.
When I reached out, I was only upsold. They had no flexibility and were not listening to me. They insisted they could only offer me a triple play. I do not want nor need a landline. They did not pass me on to a customer service/retention representative. This was conducted via IM and they said I could only talk to those representatives via phone. This has not been my experience in the past.
When I tried to go to a local store, it wasn't a store but a kiosk in a mall. The representative at this kiosk told me I should cancel my plan and put it under the name of someone else in the household to receive a discount. I am hesitant to do this because it feels underhanded and fraudulent.
I would like to downgrade my service, as well. I do not need as many channels or the internet speed I currently have.
Thanks.
Official Employee

Re: Retention help

Hey cdecouto,

 

Sorry for the experience you've had while trying to get this taken care of. I'd be more than happy to review the current offers in your area to see if we have something that would lower your rate again. Please send me a private message verifying the first and last name of the account holder, and the street address associated with your services, or the full account number.  To send a private message click on my name "ComcastChe", then click private message me. 


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Official Employee

Re: Retention help

Hi cdecouto, thank you for working with me via private message and glad we were able to find a promotion that fits your needs.  If you have any questions or concerns in the future please let us know.

 

Thank you


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