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Retail locations don't handle billing problems!!! What is the point of having them?

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Retail locations don't handle billing problems!!! What is the point of having them?

I vistited a retail location to find out why my Mothers bill is so high.  she pays more than me and she only has cable.  We both have premium service.  In addition I have high speed internet with a boost to Blast speeds.  It makes absolutely no sense that I have to call customer retention and threaten to cancel in order to get her bill reduced - or have them give her internet so she can get a special text phone. 

 

BTW, Mom is 91, partially deaf and tv is her major source of entertainment.  I cannot call and threaten to cancel, because she will lose her mind if she were to lose her cable.  She also cannot keep paying $150 just for cable.  She is getting thin, and I know she is buying less food so that she can afford her cable.  There has to be something that can be done without going through customer retention.

Official Employee

Re: Retail locations don't handle billing problems!!! What is the point of having them?

Hello Kerfuffle969, we can look into her account from here, however, you would need to be an authorize party on her account for us to look. Can you have her call in to add your name to the account as an authorized person, and contact me back so I can see if there is something I can do? You can private message me by clicking on my name and providing her account information. 


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