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Reduce my bill

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Reduce my bill

I have been a loyal and long time customer with Comcast/xfinity. When I asked about any loyalty promotions or consideration for long time customers, the response I receive was to choose a reduced services bundle from the xfinity published price list.  I can understand that xfinity offers "new" customers low promotion packages, but I don't understand why existing "loyal" customers are not given consideration as there are no advertising or customer setup costs with existing customers.  I would think that "retention" would be a priority.  

 

FIOS was just installed in my neighborhood and the rates they are offering are pretty attractive.  I would rather not switch my service provider, however, I am now forced to consider the impact on my monthly budget.   I am welcoming any suggestions and feedback.

Official Employee

Re: Reduce my bill

Hi dbax, we would hate to see you go.  I will gladly go over current promotions with you, please send me a private message with your account information (name on account, address and account number).

 

Thank you


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