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Reconnection Fee Rip Off

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Reconnection Fee Rip Off

I called Monday to see what I needed to do to get my service turned back on. The initial agent advised me to pay my past due and service would start. I said ok I'll make that payment Friday! I have called several times this week to ensure that's what I had to do. Each agent said the same thing, pay past due amount! Here it is Saturday and I'm calling to see why service isn't connected and a agent now tells me that I have to Pay 100.00 deposit. Why was I was never told about this additional 100.00! What happened to my initial "deposit?" This is bad business! It's not like you all send a TECHNICIAN to come out and make any connections. All you all do is send A SIGNAL to my devices and turn everything back on within minutes!!!! Had I known this would happen I would've just switched to another company!!!!!!
Official Employee

Re: Reconnection Fee Rip Off

Hi HannahXfi,

 

When an account is disconnected, there are different reasons why you would be required to pay a deposit. A few of those being, payment history, or if the customer has had a non-pay work order completed in the last six months (services disconnected due to non pay). When or if that customer wants to restart, there would be a deposit required. They would also need to have good payment history to make any upgrades to equipment or additional services for 6 months. Once an account is disconnected for non-pay, the deposit paid is lost. 


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