Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,874,974

members

665

online

29,260

topics

Top

Re: Terrible Customer service

New Poster

Re: Terrible Customer service

I will tell you that Comcast lies. I was offered a price on my X1 package and low and behold we were disconnected. Imagine that. So I was like cancel everything but internet. I am done with the offers. I think they want you to take them and they just add tons of fees. Really Comcast. I pay more for my service than my car payment. Plus I havent had cable tv in a week.

Official Employee

Re: Terrible Customer service

Hi, lucinda702001. I'd hate to lose you as a customer and apologize for any misunderstanding regarding your package pricing. I can help review your account's billing for available promotions and downgrade you to internet-only, need be. Please click my name, ComcastMax, and then click Private Message Me to send me a message verifying your full name, address, and the phone number associated with your account so I can assist. I would welcome the opportunity to make this right for you.


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Discussion stats
  • 1 reply
  • 358 views
  • 0 kudos
  • 2 in conversation