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Re: Early termination fee when moving

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Re: Early termination fee when moving

I am experiencing the same problem here and it is very frustrating . I moved to a new house i contacted Xfinity to get my account transferred over, they could not find the address however they confirmed that my adresss was serviceable but it was not coming out on the billing tool . They supposly opened a ticket to add the address to thier system and they were supposed to call me within 24 hrs .. I never heard back so I had to call to get an update. Unfortunately they update was that they did not know anything and they opened a second ticket . Without lying I had to call them more that 10 times and many hours on the phone to get 0 updates or results. Then I decided to to chat with a representative to have everything on writing , the agent apologized for the waste of time and confirmed once again that my new house was serviceable, that I did not have to cancel my services, and that I was not going to be charged at all. I was supposed to get my installation done on Saturday but never happened so I called again and the last agent find out that they don’t provide service in my area, that I had to cancel my contract and that I had to pay over $500 on ETF. This is bad business practice ... Lying to loyal customers and taking away thier options is not the way to run a honest business. Unfortunately Comcast don’t care and won’t take responsibility for their action. I lost too many hours on the phone, I lost money by not having internet for this long and a lot of aggravation.

Admin1

Re: Early termination fee when moving

Hi Jc0011 -- I can help with your serviceability and billing issue. I reviewed your account and looks like you've gotten in touch with an agent from our Executive Customer Relations team. That agent is currently handling both issues and will stay in contact with you until a resolution is reached. 


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