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Rate Increase

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Frequent Visitor

Rate Increase

My promo rate I signed up for in September 2016 specified a cost of $29.99 per month for the first year and $49.99 the second year.

 

My second year is about to start and my proposed bill is $64.95 due September 23.

 

I need my bill corrected to $49.99 prior to September 23.

 

I tried to contact my account reps by email and telephone but have received no response.

 

FYI, WOW offers me 100/10 Internet access for only $39.99 per month. If I stay with ComCast best case I would pay $49.99 per month for only 25/5 Internet access.

 

If Comcast wants to keep me as a customer they need to correct my bill and offer a price-match for WOW or I might just switch providers.

 

Hope to hear from a Comcast rep soon. Thanks.

 

 

 

XFINITY 2-YEAR PROMO RATE.png

 

 

Proposed Rate.png

Accepted Solution

Re: Rate Increase

Problem solved. Account closed. Changed ISP to WOW. No further assistance required.

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Official Employee

Re: Rate Increase

Hello Wa4cua. I can assist with your billing rate concerns, and your search for a more competitive offer. We certainly value your business. Please send me a private message and include your full name, service address, and account number so I can assist you. 


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Frequent Visitor

Re: Rate Increase

Problem solved. Account closed. Changed ISP to WOW. No further assistance required.

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