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REDDIT forum supported by Comcast/ Xfinity...huh?

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Most Valued Poster

REDDIT forum supported by Comcast/ Xfinity...huh?

I just found another 'forum' supported by Comcast....why? Fragments the forum purpose in my opinion . Is it possible that Reddit will replace the Comcast support forums? Thoughts?

==============

https://experience.xfinity.com/help/?rid=5449229&mid=20161026_AdHoc_CM_ExperienceMonthly

 

 

Discuss on Reddit

Whether you have a general account question, or you need a solution to a technical problem, our experts are available to help you on our subreddit.

Accepted Solution

Re: REDDIT forum supported by Comcast/ Xfinity...huh?

In order to reach a larger customer base and those who do not know about these forums, Comcast has recently started support at Reddit, monitored by its own Official Comcast employees and volunteers.  So, besides the aforementioned sites, there is also a presence at DSLReports, also monitored by its own Official Comcast employees.  We also have our own dedicated OE's here, and hopefully at some point in the near future, we will be seeing more, as well as more Experts.

 

 

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Bronze Problem Solver

Re: REDDIT forum supported by Comcast/ Xfinity...huh?


TerriB wrote:

I just found another 'forum' supported by Comcast....why? Fragments the forum purpose in my opinion . Is it possible that Reddit will replace the Comcast support forums? Thoughts?

==============

https://experience.xfinity.com/help/?rid=5449229&mid=20161026_AdHoc_CM_ExperienceMonthly

 

 

Discuss on Reddit

Whether you have a general account question, or you need a solution to a technical problem, our experts are available to help you on our subreddit.


They have one on twitter as well

 

https://twitter.com/comcastcares/with_replies

Most Valued Poster

Re: REDDIT forum supported by Comcast/ Xfinity...huh?


mvenanzi wrote:

TerriB wrote:

I just found another 'forum' supported by Comcast....why? Fragments the forum purpose in my opinion . Is it possible that Reddit will replace the Comcast support forums? Thoughts?

==============

https://experience.xfinity.com/help/?rid=5449229&mid=20161026_AdHoc_CM_ExperienceMonthly

 

 

Discuss on Reddit

Whether you have a general account question, or you need a solution to a technical problem, our experts are available to help you on our subreddit.


They have one on twitter as well

 

https://twitter.com/comcastcares/with_replies

 

=============

Is the one on twitter an official Comcast supported  forum/blog? I have a Twitter acct but do not use it.

 


 

Bronze Problem Solver

Re: REDDIT forum supported by Comcast/ Xfinity...huh?


TerriB wrote:

mvenanzi wrote:

TerriB wrote:

I just found another 'forum' supported by Comcast....why? Fragments the forum purpose in my opinion . Is it possible that Reddit will replace the Comcast support forums? Thoughts?

==============

https://experience.xfinity.com/help/?rid=5449229&mid=20161026_AdHoc_CM_ExperienceMonthly

 

 

Discuss on Reddit

Whether you have a general account question, or you need a solution to a technical problem, our experts are available to help you on our subreddit.


They have one on twitter as well

 

https://twitter.com/comcastcares/with_replies

 

=============

Is the one on twitter an official Comcast supported  forum/blog? I have a Twitter acct but do not use it.

 


 


Yep, they're on FB also

 

http://money.cnn.com/2015/03/23/news/companies/comcast-social-customer-service/

 

Untitled1.jpg

 

 

Most Valued Poster

Re: REDDIT forum supported by Comcast/ Xfinity...huh?


mvenanzi wrote:

TerriB wrote:

mvenanzi wrote:

TerriB wrote:

I just found another 'forum' supported by Comcast....why? Fragments the forum purpose in my opinion . Is it possible that Reddit will replace the Comcast support forums? Thoughts?

==============

https://experience.xfinity.com/help/?rid=5449229&mid=20161026_AdHoc_CM_ExperienceMonthly

 

 

Discuss on Reddit

Whether you have a general account question, or you need a solution to a technical problem, our experts are available to help you on our subreddit.


They have one on twitter as well

 

https://twitter.com/comcastcares/with_replies

 

=============

Is the one on twitter an official Comcast supported  forum/blog? I have a Twitter acct but do not use it.

 


 


Yep, they're on FB also

 

http://money.cnn.com/2015/03/23/news/companies/comcast-social-customer-service/

 

Untitled1.jpg

 

 ===========

OMG...they are calling 'Comcast Cares' the official support account and the staff "social care specialists". This is getting out of hand. As you can see I have been on the  Comcast forums a very long time and I think forum members provide an excellent service by identifying bugs/feature suggestions and needs/technical problems, etc. As you know we help each other identify and solve problems and provide workarounds and press Comcast to do whats right for customers.  The Comcast reps monitor the forums and help us when and how they can (usually!).  Having too many sources for complaints/suggestions/help in my opinion is not productive. No wonder we can't get things addressed in a timely manner with so many sources for support for Comcast to look at or pay attention to.  I can't do anything about it but I will stick to the support forums.

 

What I would like to know from a Comcast rep is what source does Comcast use the most to see whats going on in their customer user base.  Are we wasting our time inputting them?


 

Bronze Problem Solver

Re: REDDIT forum supported by Comcast/ Xfinity...huh?


TerriB wrote:

 ===========

OMG...they are calling 'Comcast Cares' the official support account and the staff "social care specialists". This is getting out of hand. As you can see I have been on the  Comcast forums a very long time and I think forum members provide an excellent service by identifying bugs/feature suggestions and needs/technical problems, etc. As you know we help each other identify and solve problems and provide workarounds and press Comcast to do whats right for customers.  The Comcast reps monitor the forums and help us when and how they can (usually!).  Having too many sources for complaints/suggestions/help in my opinion is not productive. No wonder we can't get things addressed in a timely manner with so many sources for support for Comcast to look at or pay attention to.  I can't do anything about it but I will stick to the support forums.

 

What I would like to know from a Comcast rep is what source does Comcast use the most to see whats going on in their customer user base.  Are we wasting our time inputting them?


 


 

Well if you want some fun reading, google "i hate comcast forum"

 

https://www.google.com/#q=i+hate+comcast+forum

Regular Contributor

Re: REDDIT forum supported by Comcast/ Xfinity...huh?

Don't forget DSL Reports 

 

https://www.dslreports.com/forum/comcast~days=90


Formerly RobandMar.....moved accounts and lost screen name
Service Expert

Re: REDDIT forum supported by Comcast/ Xfinity...huh?

In order to reach a larger customer base and those who do not know about these forums, Comcast has recently started support at Reddit, monitored by its own Official Comcast employees and volunteers.  So, besides the aforementioned sites, there is also a presence at DSLReports, also monitored by its own Official Comcast employees.  We also have our own dedicated OE's here, and hopefully at some point in the near future, we will be seeing more, as well as more Experts.

 

 




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Connection Expert

Re: REDDIT forum supported by Comcast/ Xfinity...huh?


LynnRobert78 wrote:

Don't forget DSL Reports 

 

https://www.dslreports.com/forum/comcast~days=90


FWIW, and unfortunately, the *Comcast Direct* help board (https://www.dslreports.com/forum/comcastdirect) at the DSLR Forums is once again understaffed. It been reported that posters seeking help there have been waiting up to 2 weeks for a response....




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Most Valued Poster

Re: REDDIT forum supported by Comcast/ Xfinity...huh?

I have used/read DSL posts on Comcast for years.


As I said before I will stick to these Comcast support forums for my information and input.

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