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Questions about my bill after downgrading.

Regular Visitor

Questions about my bill after downgrading.

So I recently downgraded from Triple Play down to just Internet. I did this over the phone and surprisingly went really well. Did this all in the middle of the month on the 16th. Well come to find out when my bill came on the 20th that I was charged for Triple Play AND The new just internet service! ( mind you the internet speed is the same so I am essentially paying for it twice ). I honestly feel like something is wrong here especially since I don't have the service can someone clarify if this is indeed correct? 

 

[edit] I forgot to add Is there anyway to get a hold of Comcast via twitter? ComcastCares doesn't seem to respond.

Regular Visitor

Re: Questions about my bill after downgrading.

So does any employee of Comcast visit this forum anymore or is it just customers who are curious about their bills and venting?

Service Expert

Re: Questions about my bill after downgrading.


FuryRoad wrote:

So does any employee of Comcast visit this forum anymore or is it just customers who are curious about their bills and venting?


Because some customers insist on sending unsolicited PM's to Official Employees, the OE's available here are tied up and not able to respond to posts publicly in a timely manner.  Because of this it may take some time for someone from Comcast to respond to your post.  Futher, although we do have the OE's, this is still primarily a customer-to-customer Help and Support Forum.

 

If you feel you need help faster you can always access the chat feature.

https://www.comcastsupport.com/ChatEntry/Protected.aspx




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Regular Visitor

Re: Questions about my bill after downgrading.

Thank you for replying Again but, I have tried going through them and have gotten two different answers along with a different answer through the phone. I don't know if coming here will help that or not; but I figured if It coincided with another answer then I would go with that one.

Official Employee

Re: Questions about my bill after downgrading.

Hi FuryRoad, thank you for reaching out here on forums. It sounds like the changes were made between billing cycles and the bill was printed before the account change.  I can help review this further for you, please send me a private message with your account information (name on account, address and account number).

 

Thank you


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