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No Indication of AutoPay

New Poster

No Indication of AutoPay

My fiance and I just moved and are only able to get Xfinity internet.  The first bill just came through.  It says "Your bill is ready." and there is no indication on the email that states we are enrolled in Auto-Pay.  When I go to pay the bill, there is also no indication of Auto-Pay.  It walks me through the steps to actually pay the bill.  However, I was pretty sure when we signed up that I enrolled us in Auto-Pay, so after doing some digging - we are.

 

A)  Are we REALLY enrolled, if everything that they have sent doesn't speak a word of it?

  COMCAST - it would be really beneficial for you to include something in your emails that says "if you're enrolled in Auto-Pay, please disregard this email" so that you don't get confused people like myself.  (There's actually a link IN the email that asks me to sign up for Auto-Pay.)

Official Employee

Re: No Indication of AutoPay

Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message. Thank you


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