Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.








New Comcast customer has reconnect fee - why

Frequent Visitor

New Comcast customer has reconnect fee - why

First time Comcast customer with tv and cable.  On first bill is xdv1lineinst ($25), service activation ($29.95 and 10 for addl outlet) and Reconnect of 25.  Did chat and helpful fellow said this is obviously wrong.  He couldn't fix it t though and said I would have to phone comcast or visit a center.  Phoned.  They said the technician who came to install must have had to do something with the outside connection.  Well, maybe so, but why is that my problem?  Were I to have known about this before ordering and suggested I would rather have ATT I wonder if the 25 reconnect would have been waived.  This is the kind of runaround that is apprently giving Comcast a bad name.  Out of all the words in the universe, reconnect ought to mean reconnecting a user who had been disconnected at his/her own choosing and not something else of comcast's devising. 

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Discussion stats
  • 0 replies
  • 0 kudos
  • 1 in conversation