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Never told about $60 technician fee

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Never told about $60 technician fee

I received an email that my bill was $60 higher than it should be this month. I called in and and was told it was for a technician visit. I said that I was never informed that there would be a charge for the technician visit. I was never told by the initial tech support representative that scheduled the appointment. I was never told by the two different people who called to verify the appointment time. I was never told by the technician who came out. I complained, but the customer service representative said all he could do was give me a $10 credit on my account. I refused and told him I wasn't paying for something that was never mentioned to me. I asked to speak with his supervisor and was transferred. The supervisor was even less helpful. He basically just kept repeating that he understood why I was upset, but then kept saying that it is their written policy. I told him that I was not going to scour the Comcast/Xfinity website for hidden fees every time I need them to fix their service. I then told him I would be putting poor reviews on every website I could think of since this is the second time they have messed up on my account and expected me to pay more due to their error. I then hung up. Now I have seen other customers on this forum get these unannounced technician fees removed from their bills. How can I push back on this more? It seems like some customers can reach people that can rectify the situation. Who do I talk to?
Official Employee

Re: Never told about $60 technician fee

 

Hi Budoboy, I can address your service fee concerns with you. First I will need to verify your account information, please send me a private message verifying following information:

 

-First and last name of the account holder

-Primary phone number on the account

-The street address associated with your services

-Full account number

 

To send a private message, click on my name "ComcastAmir", then click private message me.


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