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Need to add new account and delete old account number from online account access

New Poster

Need to add new account and delete old account number from online account access

Hello, when I log in to the online account access it shows an account number from a few years ago.  I just started a new account for internet only and nothing new is showing up on the account associated with my email and phone number.  I need to have current information only.

Thanks.

Official Employee

Re: Need to add new account and delete old account number from online account access

Hello Turtle1988. I can assist in getting your username updated so your new account information populates. Please send me a private message and include your full name, service address, and account number so I can assist you. 


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New Poster

Re: Need to add new account and delete old account number from online account access

Need to add new account and delete old account number from online account access

Hello, when I log in to the online account access it shows an account number from a few years ago.  I just started a new account for internet only and nothing new is showing up on the account associated with my email and phone number.  I need to have current information only.

Thanks.

Admin1

Re: Need to add new account and delete old account number from online account access

Hi brendacoward190 -- I can help with removing your old account. I will need to know that account information. Can you send that to me in a PM please?

 

Click my name (ComcastZach) and click Private Message Me. 


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Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
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Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

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