Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,875,885

members

939

online

29,418

topics

Top

Misunderstood over courtesy for 1 TB plan

ANSWERED
Contributor

Misunderstood over courtesy for 1 TB plan

Hello,

 I had one extra courtesy allowance that Comcast won't charge me if I go over 1 TB. Because I knew I had one more courtesy allowance, I downloaded Steam games which went over 1 TB so I could store them on a different new hard drive (don't have to re download again). Comcast informed me that I will be charged 40 dollars extra next month. If I knew I have no courtesy allowances, I would not download anything over 1 TB.

 

 That's misleading to me about having one courtesy allowance available for me.

 

Thanks, Thomas

Accepted Solution

Re: Misunderstood over courtesy for 1 TB plan

Hi @THartmann9374. I have recieved your private message, and I have responded. Let's take it from there. 

View answer in context
Official Employee

Re: Misunderstood over courtesy for 1 TB plan

Hello THartmann9374. I can assist with reviewing your account for the data usage charges you received after your last courtesy allowance. Please send me a private message and include your full name, service address, and account number so I can assist you. 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Regular Contributor

Re: Misunderstood over courtesy for 1 TB plan

you  can ask comcast too sing  you  up  for 

Xfinity HSD Unlimited  for  $50 more  a moth on top of your plan  then that  way  you  can stream  and downlode has much has  you want 

 
Contributor

Re: Misunderstood over courtesy for 1 TB plan

Sent you a PM.

 

Thanks!

Official Employee

Re: Misunderstood over courtesy for 1 TB plan

Hi @THartmann9374. I have recieved your private message, and I have responded. Let's take it from there. 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Discussion stats
  • 4 replies
  • 630 views
  • 0 kudos
  • 3 in conversation