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Maintenance REPAIR tickets

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Maintenance REPAIR tickets

How can I escalate a maintenance ticket to be worked? Had 10 techs come out and unable to fix issue. They referred to maintenance. Problem is the TAP/NODE.  There are multiple tickets open but NO ONE is dispatched to fix it.  Service restarted 38 times since 11/1/17. PLEASE HELP!

Service Expert

Re: Maintenance REPAIR tickets


cinful wrote:

How can I escalate a maintenance ticket to be worked? Had 10 techs come out and unable to fix issue. They referred to maintenance. Problem is the TAP/NODE.  There are multiple tickets open but NO ONE is dispatched to fix it.  Service restarted 38 times since 11/1/17. PLEASE HELP!


I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.




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Official Employee

Re: Maintenance REPAIR tickets

Hi cinful, thank you for reaching out and I can assist forwarding this to the proper team for you.  Could you please send me a private message with the escalation ticket number, preferred email address and contact number for you?

 

Thank you


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